Terms of Service

• AI Agent: the service offered by AI Agent, established in the Netherlands, accessible via aiagent.nl.
• Customer: the natural or legal person who creates an account and uses the Service.
• Service: the managed AI assistant platform, including the website, app and all associated functionalities.
• Instance: a personal AI assistant running in a secure container on our servers.
• Subscription: the chosen payment plan (Starter, Professional or Enterprise).

These terms and conditions apply to all use of the Service. By creating an account or using the Service, you agree to these terms. We may amend these terms; in the event of material changes, we will notify you by email at least 14 days before the change takes effect.

AI Agent provides a managed AI assistant platform. After selecting a subscription, a personal AI instance is set up which you can use via the website or app. The Service includes:

• Your own AI assistant running in a secure, isolated container
• Access via web browser and app
• Configurable skills depending on your subscription
• Monthly token and message budget in accordance with your subscription

You need an account to use the Service. You are responsible for keeping your login credentials confidential. You may not share your account with third parties. We reserve the right to block or delete accounts that are used in violation of these terms.

5.1 Plans

We offer three subscriptions: Starter, Professional and Enterprise. Current prices and specifications can be found on the pricing page of our website.

5.2 Payment

Payments are processed via Mollie. We support iDEAL, credit card and SEPA direct debit. Subscriptions are billed monthly in advance. If a payment fails, the Service will be suspended after a grace period of 7 days.

5.3 Refunds

If you cancel your subscription, you are entitled to use the Service until the end of the current billing period. Refunds of amounts already paid are not possible, unless we have failed to deliver the Service in accordance with these terms.

Each subscription has a monthly token and message budget. When you reach your limit, the AI assistant function will be paused until the next billing period. You can upgrade to a higher subscription for more capacity.

You may not use the Service for:

• Generating illegal, discriminatory, threatening or otherwise harmful content
• Sending spam or unsolicited messages via the AI assistant
• Attempting to circumvent the security measures of the Service
• Reselling or redistributing the Service without permission
• Deliberately overloading the infrastructure
• Activities that violate the law or the rights of third parties

In case of violation, we may immediately suspend or terminate your account, without refund.

We aim for an availability of 99.5% on a monthly basis. The Service may be temporarily unavailable for maintenance. Scheduled maintenance will be announced at least 24 hours in advance. We are not liable for interruptions caused by force majeure, third-party failures or necessary emergency maintenance.

The Service, including software, design and documentation, is and remains the property of AI Agent. You are granted a limited, non-exclusive, non-transferable right of use for the duration of your subscription. Content you generate via the AI assistant is your property, but we accept no liability for the accuracy or suitability of AI-generated content.

We process personal data in accordance with the GDPR. Our full privacy policy can be found on the privacy policy page. By using the Service, you agree to the processing of your data as described in the privacy policy.

The Service is provided "as is". We do not guarantee that AI-generated responses are correct, complete or suitable for a specific purpose. You are solely responsible for the use of the AI assistant's output.

Our total liability is limited to the amount you have paid to us in the three months preceding the event giving rise to the claim. We are not liable for indirect damages, consequential damages, lost profits or lost data.

You may cancel your subscription at any time via your account settings. After cancellation, the Service remains available until the end of the current billing period. We may terminate the agreement immediately if you breach these terms. Upon termination, your data will be deleted in accordance with our privacy policy.

We are not liable for failure to fulfil our obligations as a result of circumstances beyond our reasonable control, including failures at hosting providers, internet providers, power outages, natural disasters or government measures.

These terms are governed by the laws of the Netherlands. Disputes shall be submitted to the competent court in the Netherlands.

Do you have questions about these terms? Contact us at hello@aiagent.nl.